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Returns & Exchange Policy

RETURNS & EXCHANGE POLICY

This covers the policies and procedures in accepting return and exchange and allowing refund of purchased merchandise.

1. For reasons other than those provided under the Consumer Act of the Philippines, return and exchange or refund is valid within seven (7) days from date of delivery and SEPTFOUR Industrial Supply will accept the customer’s request to return the defective merchandise for exchange or refund subject to the following conditions1:

  • Duly supported by a Sales Invoice covering the sale of the said merchandise.
  • Returned the goods together with accessories intact, with unbroken seal  no defect or damage except for items with visible factory defects.
  • The returned merchandise will be checked by our Supplier's Service Center  to validate if the reported damage is a factory defect.
  • In case the customer returns the merchandise beyond seven (7) days, the Manufacturer’s Service Warranty will be applied.
  • All freebies, must be returned to Seller in good condition, no defect or damage.
  • All Returned item delivery fee's shall be for buyer's account. 
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    2. SEPTFOUR Industrial Supply will not accept merchandise from customer for exchange or refund if the damage is due to customer’s negligence (e.g., failure to follow instructions, accidentally damaged the merchandise, etc.).

    SEPTFOUR Industrial Supply reserves the right to dispute returns based on these parameters.


    1Refer to R.A. 7394, Consumer Act, Chapter 3, Article 68, for the Additional Provisions on Consumer Products and Service Warranties