RETURNS & EXCHANGE POLICY
This covers the policies and procedures in accepting return and exchange and allowing refund of purchased merchandise.
1. For reasons other than those provided under the Consumer Act of the Philippines, return and exchange or refund is valid within seven (7) days from date of delivery and SEPTFOUR Industrial Supply will accept the customer’s request to return the defective merchandise for exchange or refund subject to the following conditions1:
2. SEPTFOUR Industrial Supply will not accept merchandise from customer for exchange or refund if the damage is due to customer’s negligence (e.g., failure to follow instructions, accidentally damaged the merchandise, etc.).
SEPTFOUR Industrial Supply reserves the right to dispute returns based on these parameters.
1Refer to R.A. 7394, Consumer Act, Chapter 3, Article 68, for the Additional Provisions on Consumer Products and Service Warranties