FAQ's

1) How do I make a purchase on SEPTFOUR Industrial Supply?

Shopping at SEPTFOUR is simple. Once you have found the item you wish to purchase click on “BUY IT NOW”.

You will be asked to choose whether you want to collect the item from store or have the item delivered.

If you choose to collect from our store, For verification purposes, here is the ff requirements: 

1. If the buyer itself will pick up the item, kindly present your ID. Name in the ID should coincide with the name register with us. 

2. If the buyer ask someone to pick up the item on your behalf, kindly bring authorization letter indicating the name of the person who bought the item/s, order no., name of the person who you authorize to pick up and copy of the ID. 

If you choose delivery you will enter deliver within Metro Manila or Outside Metro Manila. For Metro Manila, we shall be using Ride-Hailing firm to deliver your goods such as Grab, Lalamove, Mr. Speedy, Transportify etc. whichever is available. For outside Metro Manila, we shall be using AP Cargo, Jades Cargo, Pambato etc. whichever is available. All shipping fee/Freight Collect shall be c/o buyer's account.

You can now go and add further items to your basket if necessary. When you have finished shopping, click on your basket and select how you wish to checkout. You can log in if you have purchased before, checkout as a new member or use the express Paypal checkout if you wish to pay using your Paypal account. Please note, you can change your order to collect from store or delivery at the checkout stage.

2) How can I find out about SEPTFOUR's products that are not on the SEPTFOUR's website?

We only have a selection of products for sale on our website. Please contact us if you cannot find the product you are looking for on our website.

3) Is it possible to purchase products that are out of stock?

Most products on the site cannot be ordered unless they are in stock. However there are some items which we don't always keep in stock. These items will be ordered in if you place an order for one. Kindly contact us to make sure the items are really sold out.

4) I have made a mistake on my order, how can I cancel it?

Contact us immediately. If your order has not been processed we will endeavour to cancel it. Otherwise you must follow our Returns and Exchange Policy.

5) What do I do if my order arrives damaged?

We assure to all our clients that all our products are properly tested and packed. In the unlikely event that your order arrives damaged you must contact us immediately. Store details can be found on your order confirmation and despatch email. 

6) Where do you deliver to?

Metro Manila, Luzon, Visayas and Mindanao

7) How much do you charge for delivery?

Delivery charges are dynamically calculated depending on the delivery area and the weight and dimensions of the products you place in your basket. We use a combination of different couriers in order to provide you with a fast and affordable service. You can also opt to collect from our store free of charge.

When you place an item in your basket you will need to opt for either delivery or collect in store. 

8) How can I track my order?

When the goods are despatched you will receive a despatch confirmation email. The tracking number for your order is detailed out in the email along with the tracking link. Click the link and enter the tracking number into the courier’s website to obtain the tracking information.

9) When can I expect to receive my order?

We aim to despatch all orders as soon as possible, but within 1-2 days. Delivery timeframes will then depend on your location. 

10) What if I'm not in when the courier arrives to deliver?

For Metro Manila, we shall call/text you before we despatch your item to make sure you get your goods.

11) I still haven't received my order despite receiving a despatch email, what should I do?

You need to refer to the tracking information on your despatch email. Click the tracking link and enter the tracking details into the couriers website. If you cannot locate your tracking information or you still have a question please contact us. 

12) Can you deliver to an address that is different to my billing address?

Yes. When you place your order you will have the option of putting an alternative delivery address in.

13) What payment types do you accept?

We accept Bank online transfer, Paypal (with additional 5% fee), GCash and Paymaya.

14) How do I redeem an online promotion code?

Once you have placed items into your basket, you can input the promotion code into your basket. Simply click on view basket at the top right of the screen and the promotion code field is at the bottom left of the basket.

We debit your account upon checkout.

16) Can I get an invoice for my order?

Yes. We attached sales invoice together with your package. 

16) What do I do if my order arrives damaged/faulty?

We assure to all our clients that all our products are properly tested and packed. Please contact us immediately once products is a damaged/faulty. All sales invoice should be kept/presented. Refer to R.A. 7394, Consumer Act, Chapter 3, Article 68, for the Additional Provisions on Consumer Products and Service Warranties

17) I bought a product in-store not online and it is faulty. How do I return the item?

You must contact us immediately.  All sales invoice should be kept/presented. Refer to R.A. 7394, Consumer Act, Chapter 3, Article 68, for the Additional Provisions on Consumer Products and Service Warranties